Elfin Spiral's Website Terms and Conditions are as follows:

Secure Online Ordering with Paypal
Online transactions are taken by credit card, debit card, direct debit or e-cheque through PayPal's Secure Server. Payments are taken through Elfin Spiral's main contact Nick Ashron. You can also buy products from www.nickashron.com through the shared Elfin Spiral shopping bag. Alternatively you can simply 'send money' through Paypal to info@nickashron.com.

Paypal online ordering is 100% secure. Please click on the links below for Paypal's own Terms & Conditions:-

Buyer Complaint Policy
Buyer Protection Policy
Money Back Guarantee
Payments (Sending, Receiving and Withdrawals) Policy

Ordering by Phone, Email or Post
If you do not wish to pay using Paypal's secure online ordering, then you can post either a UK cheque or UK Postal Order* for the correct order total made payable to Elfin Spiral's main contact 'Nick Ashron' and post to:

Nick Ashron
Elfin Spiral
c/o Coachmans Cottage
6 West Walks
Dorchester
Dorset
DT1 1RE
(UK)

Please include your name, telephone number and order request when you post your payment.

Alternatively, you can phone your order directly to Nick Ashron on +44 (0) 7801 530573 or email info@nickashron.com.

*Please note that Elfin Spiral/Nick Ashron is unable to accept non-UK money orders.
**Orders made by post, phone or email will not be dispatched until payment has been received by post AND cleared with the bank.

Prices
All prices include UK and international postage and packaging. All prices are given in GBP (Pounds Sterling).
Please note that all Paypal and cheque/UK postal order payments should be made in pounds sterling ONLY.

UK & International Delivery
All product orders are usually sent by 1st Class Recorded Delivery with Royal Mail for UK and international orders. Please note that your order may therefore need be to signed for and you can track the status of your delivery with Royal Mail if requested.

Elfin Spiral endeavor to get all orders dispatched within 2-5 days of purchase (for orders placed before 5pm GMT) and will inform you by phone or email if the items you order are out of stock for any reason, in which case there will be a delay in delivering the order. Please then allow 2-3 days for UK delivery and up to 10 days for delivery to outside the UK (US customs may also further delay delivery).

PLEASE NOTE: Orders for products not specifically by Elfin Spiral, including guest artists CDS and film DVDs and soundtracks, may be sent directly and separately (if relevant) directly from the other artists or distributor's and may therefore take up to 28 days for delivery.

*DOWNLOADS: MUSIC, VIDEO AND EBOOK DOWNLOADS ARE NOT CHARGED POSTAGE AS NO DELIVERY NEEDED - THEY ARE SENT OR RETRIEVED ELECTRONICALLY AFTER PURCHASE.

Downloads
Music, video and ebook downloads are sent in the relevant formats either by email and/or your will be redirected back to a page on this site to then download the items after your Paypal transaction is completed.

Download formats are as follows:

Music/Audio - mp3
Film/Video - mp4
EBook - PDF

PLEASE NOTE: It is illegal to download any items from this site that are for sale such as music albums without first paying for them through Paypal.

DVD Formats
Please make sure you select the correct format/region when you purchase any DVDs - either PAL or NTSC.

Special offers on Products
All special offers are subject to change at any time without prior notice. All offer prices are only available when ordering online using Paypal and by clicking on the special offer 'ADD TO BAG' link.

Real2Can Competition
The Real2Can competition is valid until the end of the day advertised or until further notice and is subject to change at any time without prior notice. Prizes will be sent directly from Real2Can not Elfin Spiral. Winners names will be announced on the Elfin Spiral site.

Subscriber Special Offers & Competitions
As a thank you for subscribing to the mailing list, Elfin Spiral are pleased to offer their subscribers exclusive special offers, discounts and competitions.

Only persons who are currently subscribed to the Elfin Spiral mailing list can receive these special offers.

Offers are valid until the end of the day advertised or until further notice and are subject to change at any time without prior notice.

10% Discount for Vegan Society Members
In the aim of promoting more compassionate and cruelty-free living, Elfin Spiral are pleased to offer members of the Vegan Society a 10% discount off all music CDs.

To qualify for the discount you must contact Nick Ashron to arrange to pay the special price either through Paypal to info@nickashron.com, by cheque, or in person and you must be able to quote either the published 6-digit promotional code available in the most recent issue of The Vegan, your 6-digit ID membership code OR produce your membership card (in person or a scanned version sent by email or post).

The Vegan Society is an educational UK registered charity promoting ways of living free from animal products for the benefit of people, animals and the environment. For more information on their work visit www.vegansociety.com.

Refunds / Returns
Refunds are available for up to 14 days after the purchase date of any product EXCEPT DOWNLOADS*, if there is any reason you are not satisfied with your order. Items must be returned in a resellable state with an accompanying explanation of why you are not satisfied and posted to:-

Nick Ashron
Elfin Spiral
c/o Coachmans Cottage
6 West Walks
Dorchester
Dorset
DT1 1RE
(UK)

It is recommended that you get proof of postage in case the item/s are lost in the post. Once the returned item/s have been received in an acceptable condition your Paypal account will be refunded for the amount you paid for the item/s EXCLUDING postage and packaging, or the amount sent by cheque if relevant.

If you wish to exchange an item please state which item you wish to exchange it for and why. Any remaining overdue payment will be refunded or alternatively an invoice will be sent through Paypal for any additional payment due.

*PLEASE NOTE: REFUNDS ARE NOT AVAILABLE FOR MUSIC, VIDEO OR EBOOK DOWNLOADS.
Once you have paid for any download you cannot ask for a refund or exchange due to the nature of the items.

Privacy Statement
The information you provide is solely to enable Elfin Spiral to process your enquiry or order and provide a high level of service. The information concerning you will be accurate and up to date and will be held in accordance with the law. If you find any inaccuracies it will be deleted or corrected promptly.

Elfin Spiral agree NOT to pass your details on to any other person or organisation of any kind without your permission or request to do so.

If you have any concerns about privacy contact Elfin Spiral.

Mailing List
By signing up to the mailing list you agree to allow Elfin Spiral to send you emails occasionally with their latest news, special offers and promotions, which may also include news from the band members/guest artists and any related projects.

You can unsubscribe from the mailing list at any time if you wish to do by emailing 'Unsubscribe' in the subject line of an email to info@nickashron.com.

If you have already signed up to the mailing list without unsubscribing, any further attempts to join the mailing list again will be discounted.

Enquiries
If you have any questions or concerns please contact Elfin Spiral.