Buyer Complaint Policy
Buyer Protection Policy
Money Back Guarantee
Payments (Sending, Receiving and Withdrawals) Policy

Ordering by Phone, Email or Post
If you DO NOT wish to pay online using Paypal secure ordering, or you would like to order Art Prints, then you can post either a cheque or UK Postal Order* for the correct order total made payable to Nick Ashron and post to:

Nick Ashron
c/o Anna Celeste Watson
6 West Walks
Dorchester
Dorset
DT1 1RE
(UK)

Please include your name, telephone number and order request when you post your payment.

Alternatively, you can phone your order directly to Nick Ashron on
+44 (0) 7801 530573, email Nick at info@nickashron.com, or use his 'Call Back' request form.

*Please note that Nick is unable to accept non-UK money orders.
**Orders made by post, phone or email will not be dispatched until payment has been received by post AND cleared with the bank.

Prices
All prices include UK and international postage and packaging. All prices are given in GBP (Pounds Sterling). Approximate USD prices are also given in brackets but are subject to changes in the conversion rates. Please note that all Paypal and cheque/UK postal order payments should be made in pounds sterling ONLY.

Workshop Bookings
In the event that you cannot attend your pre-booked and pre-paid for workshop, your payment will be returned less a £10 admin charge IF you cancel at least 14 days prior to the start date of the workshop.

However, unfortunately Nick Ashron CANNOT offer a full or part refund for cancellations made less than 14 days prior to date of the workshop. However, if someone else takes your place your payment will be returned to you less a £10 admin charge.

You also have the option of transferring to a future workshop Nick Ashron will be holding.

In the event of over-booking, you will have the choice to be fully refunded or to transfer to another workshop Nick Ashron will be holding.

UK & International Delivery
All product orders are usually sent by 1st Class Recorded Delivery with Royal Mail for UK and international orders. Please note that your order may therefore need be to signed for and you can track the status of your delivery with Royal Mail if requested.

Nick Ashron endeavors to get all orders dispatched within 2-5 days of purchase (for orders placed before 5pm GMT). Nick will inform you by phone or email if the items you order are out of stock for any reason, in which case there will be a delay in delivering the order. Please then allow 2-3 days for UK delivery and up to 10 days for delivery to outside the UK (US customs may also further delay delivery).

Some book orders may be sent directly from Nick's publisher Real2Can Books.

If you would like to be notified when your order is dispatched, or if you need your order to be sent more urgently, for example in time for a birthday, please call Nick on
+44 (0) 7801 530573 or email Nick at info@nickashron.com to arrange special delivery, or simply include the information in the Special Instructions box when you order through Paypal.

SPIRIT GUIDE PORTRAITS: Please allow up to 14 days for dispatch of your Spirit Guide Portraits as sometimes Nick may be away attending fayres and needs time to draw the picture and write the channelled message from the Guide.

E-Book Purchases
Once payment has been received through Paypal, customers will be redirected to this site to download an Adobe Acrobat PDF file of the e-book version of By the Light of the Star (An Exploration into Creating Your Own Reality).

Please follow the download instructions carefully. If you have any problems please email Nick Ashron at info@nickashron.com.

Please Note: An e-book denotes an electronic format (i.e. PDF file) of a book and NOT a printed paperback or hardback book. Customers can read the PDF file directly from a computer or print out the PDF document themselves. The e-book is around 4MB in file size so if you only have a dial-up internet connection it is recommended that you get access to a broadband connection where the file should only take around a minute or so to download.

N.B. REFUNDS ARE NOT AVAILABLE ON THE PURCHASE OF THE E-BOOK AS YOU HAVE ACCESS TO DOWNLOAD THE ITEM IMMEDIATLY AFTER PAYMENT THROUGH PAYPAL - SO THE ITEM IS THEREFORE UNRETURNABLE.

Special offers on Music CDs
All special offers are subject to change at any time. All offer prices are only available when ordering online using Paypal and by clicking on the special offer 'BUY NOW' link.

Win a FREE Art Print
One A3 poster sized (33cm x 48.3cm) high gloss colour print of the winner's choice (to be chosen from the selection on the Visionary Artwork page) is to be given away free every month. Everyone who signs up to Nick Ashron's mailing list/newsletter will be entered into the competition for that month.

Winners will be chosen at random on the first day of the proceeding month and notified by email. Winners names will be announced on the website.

Only one entry is allowed per person/email so you will only be entered into the competition for the month when you first subscribed. If you have already signed up to the mailing list without unsubscribing, any further attempts to join the mailing list again will be discounted.

Please claim your free print within one month of notification. If you would prefer not to claim your free print please let him know, so he can choose someone else to receive it instead!

Win a FREE E-Book
One FREE E-Book is to be given away free every month. Everyone who recommends someone to Nick Ashron's website will be entered into the competition and the winner chosen at random on the first day of the proceeding month and notified by email. Recommender's names will be entered into the prize draw for each person/email they recommend, to have more chances to win.

Winners will be emailed an Adobe Acrobat PDF file of the e-book version of By the Light of the Star (An Exploration into Creating Your Own Reality). Winners names will be announced on the website.

If you have any problems opening the E-Book please email Nick Ashron at info@nickashron.com.

Please Note: An e-book denotes an electronic format (i.e. PDF file) of a book and NOT a printed paperback or hardback book. Customers can read the PDF file directly from a computer or print out the PDF document themselves. The e-book is around 4MB in file size so if you only have a dial-up internet connection it is recommended that you get access to a broadband connection where the file should only take around a minute or so to download.

Subscriber Special Offers
As a thank you for subscribing to his mailing list, Nick is pleased to offer his subscribers exclusive special offers and discounts.

Only persons who are currently subscribed to the Nick Ashron mailing list can receive these special offers.

Offers are valid until the end of the day advertised or until further notice.

10% Discount for Vegan Society Members
In the aim of promoting more compassionate and cruelty-free living - Nick is pleased to offer members of the Vegan Society a 10% discount off all his music CDs, Art Prints, E-Book and Spirit Angel Guide Portraits.

To qualify for the discount you must contact Nick to arrange to pay the special price either through Paypal, by cheque, or in person and you must be able to quote either the published 6-digit promotional code available in the most recent issue of The Vegan, your 6-digit ID membership code OR produce your membership card (in person or a scanned version sent by email or post).

The Vegan Society is an educational UK registered charity promoting ways of living free from animal products for the benefit of people, animals and the environment. For more information on their work visit www.vegansociety.com.

Refunds / Returns
Refunds are available for up to 28 days after the purchase date of any CD, Art Print or Spirit Guide Portrait ONLY - if there is any reason you are not satisfied with your order. Items must be returned in their original state with an accompanying explanation of why you are not satisfied and posted to:-

Nick Ashron
c/o Anna Celeste Watson
6 West Walks
Dorchester
Dorset
DT1 1RE
(UK)

We recommend you get proof of postage in case the item/s are lost in the post. Once the returned item/s have been received in an acceptable condition your card will be refunded for the amount you paid for the item/s EXCLUDING postage and packaging, through Paypal.

If you wish to exchange an item please state which item you wish to exchange it for and why. Any remaining overdue payment will be refunded or alternatively an invoice will be sent through Paypal for any additional payment due.

N.B. REFUNDS ARE NOT AVAILABLE ON THE PURCHASE OF THE E-BOOK AS YOU HAVE ACCESS TO DOWNLOAD THE ITEM IMMEDIATLY AFTER PAYMENT THROUGH PAYPAL - SO THE ITEM IS THEREFORE UNRETURNABLE.

Call Back Service
Nick will try and get back to you in the next few days after your call back request has been sent, but please note that sometimes if Nick is particularly busy or on tour it may take longer to get back to you or be at a different time to what you have requested.

Privacy
Please read the Privacy Statement.

Mailing List
By signing up to the mailing list you agree to allow Nick to send you emails occasionally with his latest news, special offers and promotions. You can unsubscribe from the mailing list at any time if you wish to.

If you have already signed up to the mailing list without unsubscribing, any further attempts to join the mailing list again will be discounted.

Enquiries
If you have any questions or concerns please contact Nick Ashron.

Please note that due to the nature of his work, Nick is often unable to access the internet himself and so his daughter and Webmaster Anna Celeste Watson often deals directly with Nick's email and order enquiries.

Paying Online through Paypal | Delivery | Privacy